TERMS AND CONDITIONS

Please read all Terms of Use & Policies for 123RAW™

You are important to us and your satisfaction is a priority. We will do what we can to make your shopping experience a happy one. If there is something you don’t see, please be sure to write and let us know.

Delivery Rates & Times Secure Shopping
Domestic shipping rates Policy Changes
Rush Shipping & Processing Terms of Use
International shipping service: UPS Legal Information
Standard International/Canada shipping rates Limitation of Liability
Holiday Orders Inaccuracies
Return Policy Availability
Cancellations Colors
Undeliverable Packages Indemnification
Privacy & Security Correspondence
Your Privacy Contact Us
Collected Information Disclaimer
Our Email List  

Delivery Rates & Times

Our shipping and processing rates cover the expense we incur in processing your order, packaging the purchased item(s), transportation and related overhead. Standard rates are based on the merchandise total charge for each delivery address as detailed in the chart below. Please note all shipping charges are non-refundable.
Most items are shipped out the day order is received (barring any item that is out of stock or backordered) from our warehouse in Fort Lauderdale to arrive within 5-8 business days of our receiving your order. All orders received after 11:00 AM Eastern Time will be processed the following day. *All prices include a fuel surcharge recently added by UPS. Orders placed over the weekend (after 2:30pm Friday) will NOT ship until Monday. We do not ship on Saturdays, Sundays or Holidays.

Some items available on this website are sent by third party carriers. These parties guarantee your shipment will arrive as ordered. However, these items will arrive using the third party’s shipping method and may not arrive with your other items.

Domestic shipping service: UPS, or USPS
Flat rate based on price.

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Domestic shipping rates

Standard Delivery Rates (5-8 business days M-F)

Up to $15.00 Add: $4.95
$15.01 to $25.00 Add: $6.95
$25.01 to $35.00 Add: $7.95
$35.01 to $45.00 Add: $8.95
$45.01 to $65.00 Add: $10.95
$65.01 to $95.00 Add: $13.95
$95.01 to $125.00 Add: 14.95
$125.01 to $150.00 Add: $15.95
$150.01 to $200.00 Add: $19.95
$200.01 to $300.00 Add: $21.95
$300.01 to $400.00 Add: $32.95
$400.01 to $500.00 Add: $43.95
$500.01 and above Add: $54.95

 

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Rush Shipping & Processing

For an additional charge of $15 per address, we can rush deliver (2-3 days) to most destinations. This service is not available for some oversize items, items shipped directly from the supplier, out of stock items and items to be shipped outside the contiguous 48 states. All orders must be received by 10:00 AM Eastern Time or they will be processed on the following business day.

Method Cost Estimated Arrival Time
48 States/Standard Standard Rates 5-8 Business Days
48 States/Rush Add $16 to Standard Rates 2-3 Business Days
Alaska/Hawaii Add $12 to Standard Rates 5-8 Business Days
US Territories Add $10 to Standard Rates 10-15 Business Days
Multiple Addresses Add $15 per Address As shipped

 

*APO/FPO Standard Rates 4-6 weeks

**Perfume will be shipped via ground, it cannot be shipped via express or to the following locations: US Territories, PO Boxes, APO/FPO and Canada.

We cannot expedite deliveries outside of the continental Unites States.

Additional delivery charges may apply to items that are too large or bulky to be accommodated by our standard shipping charges.

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International shipping service: UPS

International (Canada) shipping rates: Our shipping and processing rates cover the expense we incur in processing your order, packaging the purchased item(s), transportation and related overhead. Standard rates are based on the merchandise total charge for each delivery address as detailed in the chart below. Please note all shipping charges are non-refundable. Most items are shipped from our warehouse in Fort Lauderdale to arrive within 10-17 business days (do not count weekends) of our receiving your order. All orders received after 11:00 AM Eastern Time will be processed the following day. *All prices include a fuel surcharge recently added by UPS. Orders placed over the weekend (after 2:30pm Friday) will NOT ship until Monday.

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Standard International/Canada shipping rates

Up to $15.00 Add: $6.95
$15.01 to $25.00 Add: $8.95
$25.01 to $35.00 Add: $9.95
$35.01 to $45.00 Add: $10.95
$45.01 to $65.00 Add: $12.95
$65.01 to $95.00 Add: $16.95
$95.01 to $125.00 Add: 19.95
$125.01 to $150.00 Add: $22.95
$150.01 to $200.00 Add: $25.95
$200.01 to $300.00 Add: $32.95
$300.01 to $400.00 Add: $43.95
$400.01 to $500.00 Add: $57.95
$500.01 and above Add: $70.95

 

All orders shipped to Canada will be assessed the standard shipping charge based on the amount of the purchase plus an additional $30 USD for customs. We cannot expedite deliveries outside of the continental Unites States or deliver to PO Boxes. All Duties, and taxes are the responsibility of the customer.

**Perfume will be shipped via ground, it cannot be shipped via express or to the following locations: US Territories, PO Boxes, APO/FPO and Canada.

Additional delivery charges may apply to items that are too large or bulky to be accommodated by our standard shipping charges.

Deliveries will be made Monday through Friday during daytime hours. Someone must be present to accept delivery, a signature is required.

We are currently unable to ship to any overseas destinations.

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Holiday Orders

Shipping cutoff: orders must be placed prior to the last 8 business days before a major holiday (Valentine’s Day, Mother’s Day, Father’s Day, Chanukah, Christmas, etc.) as we cannot guarantee on-time delivery for orders placed after that time.

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Return Policy

We hope you will be happy with our products, we strive to do our best. If there is an error with your order please accept our apologies, contact us and we’ll gladly fix it. Returns of new, unused, unopened items in original packaging are accepted with the following procedure. Clothing and jewelry must be new, unworn/unwashed condition (no fragrance, cigarette smoke, stains, dirt, rips or tears) and still have all original tags and packaging. We do not refund appliances that have been used or not in their original box. All food items, books, DVD’s and are non-returnable unless they were received damaged or not in proper condition. Please note customer is responsible for all shipping charges and gift wrapping fees will not be refunded. We accept returns within 15 days of purchase and issue a credit or refund at the time of return only with a valid original packing slip. We are unable to honor previous sale prices or promotions when returning or exchanging. There is a restocking fee of 10% for all returns.

Unauthorized damaged returns will not be considered for a refund or credit of any kind.

All returns must be handled in the following manner:
1. Please contact 123RAW.COM and provide the following information:

  • Order Number (located on the front of your packing slip)
  • Description of item(s) being returned
  • Reason for return

2. We will tell you the exact value of your credit for the returned item(s). You will be credited for the product value. Duties, taxes and delivery/shipping charges are all non-refundable.

3. You will be given a Return Authorization Number (RAN). Please list the reason for your return on the reverse of your original packing slip with the following information:

  • Product description & Quantity
  • Comments
  • Daytime Phone
  • Return Code: a) Arrived damaged, b) Arrived defective, c) Incorrect item, d) Wrong size, e) Changed Mind, f) Exchange, g) Other (please explain)
  • RMA Number

4. Place the item(s) for return, a copy of the original packing slip and the reason for return chart above in the original shipping packaging. If your item(s) is being returned, please also include all packing materials, manuals, accessories, documentation and special offer giveaways. Write the RMA# on the outside o the box.

5. Ship your return package to 123RAW.COM, 5079 N. Dixie Highway, Oakland Park, FL 33334. You may wish to insure your package for the full replacement value with your chosen carrier. 123RAW™ is NOT responsible for any packages that are damaged or lost in transit. Returns and exchanges must be returned prepaid; we cannot accept C.O.D. deliveries. Once the item(s) are returned, you will receive an e-mail with notification of the credit or exchange being applied. Credits are applied to the credit card used to purchase and may take up to two billing cycles for the credit to appear on your monthly credit card statement.

If you have any questions, please call us between the hours of 9 AM to 6 PM Eastern Time Monday through Friday at: 919-783-4027.

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Cancellations

Ground orders must be cancelled by 2 PM Eastern Time on the same day of order. If the item has been processed and shipped any additional shipping fees will be added to the order and you will be charged a 10% restocking fee.

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Undeliverable Packages

Occasionally packages are returned to us as undeliverable. When the carrier returns an undeliverable package to us, we’ll send an e-mail notifying you of the return and issue a full refund (including shipping)
We’re unable to re-ship orders that are returned to us as undeliverable. If you would still like to purchase items, please place another order at 123RAW.COM and provide a new shipping address. If you suspect your package was deemed undeliverable you should receive confirmation from us within 4 weeks of original delivery date.

Reason Package may have been undeliverable:

  • Incorrect or out-of-date address
  • PO Box Format
  • Some organizations have strict delivery restrictions for their residents, these rules are determined independently and may vary.
  • Illegal label (in rare cases it is also possible that the address became illegible during the shipping and handling process)
  • Failed delivery attempts: (most of our carriers make one to three attempts to deliver a package.
  • Refusal by recipient: If a gift recipient is not expecting a gift they may refuse the package if they believe it saw sent to them in error.

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Privacy & Security

Your Privacy

Thank you for shopping at 123RAW.COM. Ensuring the privacy and security of your personal information is very important to us. Our privacy and security policy outlines the information we collect about you, how and why we use the information and the choices you have to restrict our usage of this information.

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Collected Information

Personal information you provide to us while creating or updating an account* and at checkout (ie: Name, address, telephone number, email address, billing address, ship-to address and credit card information) is maintained in private files on our secure web server and on our internal systems. We also use cookies** to collect product and purchase information from the pages you access or visit. This information may be combined with other identifiable personal information (such as demographic and past purchase information) from our records and other sources. We may use this combined information for future marketing initiatives and to help us improve our website presentation and your overall shopping experience.

123RAW.COM may disclose specific personal information about you if required by law, governmental request, court order if based on our good faith belief, it is necessary to conform or comply with such law, request or court.

*You can easily update your account information by logging on to 123RAW.COM and clicking my account

**Cookies are bits of information that are automatically stored on your computer. Cookies do not contain any personally identifiable information such as your name, address or any financial information. If you do not wish to have cookies on your system, you can set your browser preferences to disable them.

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Our Email List

We offer those who sign-up for our email list advanced notice of sales, new merchandise, store openings and other 123RAW news. Email addresses collected at 123RAW.COM are only used internally. We respect your privacy rights and will not sell or rent your email address to other companies. If you would like to unsubscribe from our email list, contact us. We will remove your name from our email list as soon as possible. Please recognize that you may receive another email before we are able to remove you.

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Secure Shopping

Orders placed on our site are encrypted using SSL technology*, so you can rest assured that your transactions are protected. With SSL implemented on both the client and server, information sent via the Internet can be trusted to arrive privately and unaltered to our server. In order for SSL security to work, you must use an SSL enabled browser. Most browsers, version 3.x and later, support SSL. If you still have any concerns about ordering electronically, feel free to call 888-350-2221 and place your order over the phone. Have the product number ready for each item you wish to order. You can also print your shopping basket page and fax your order to 954-973-6678 or mail it to:

123RAW
5079 N. Dixie Highway, Suite 356
Oakland Park, FL 33334
Attn: Order Processing

Please note that email is not encrypted and is not considered a secure means of transmitting credit card numbers. We will never ask for sensitive information via email.

*Secure Socket Layer (SSL) is a technology used by vendors to ensure the security of online business. It negotiates and employs the essential functions of mutual authentication, data encryption and data integrity for secure transactions.

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Policy Changes

123RAW.COM may periodically update this Privacy & Security Policy for new, unanticipated uses not previously disclosed. Any changes made will be posted here. By visiting our website you agree to accept any changes made to this policy. The 123RAW.COM Privacy & Security Policy only addresses the use and disclosure of information we collect from you on our website.

Feel free to contact us with any questions about our Privacy & Security Policy.

Mail: 123RAW
Attn: Customer Service
5079 N. Dixie Highway, Suite 356
Oakland Park, FL 33334
 

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Terms of Use

Thank you for visiting 123RAW.COM. We have prepared the information below to ensure that your experience on our website is one you’ll want to repeat again and again. 123RAW.COM provides this site as a service to its customers. Please review the following basic rules that govern your use of our site. Please note that your use of our site constitutes your agreement to follow and be bound by these terms. If you do not agree to these terms, please do not use this site. Although you may “bookmark” a particular portion of 123RAW.COM and thereby bypass this agreement, your use of this site still binds you to the terms. Since 123RAW™ may revise this agreement at any time, you should visit this page periodically to review the terms of your use. Should you have any questions concerning any of our policies, please contact us.

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Legal Information

This website is expressly owned and operated by 123RAW, LLC. The mailing address for 123RAW.COM is 5079 N. Dixie Highway, Suite 356, Oakland Park FL 33334. Unless otherwise noted, all design and content featured on 123RAW.COM – including navigational buttons and images, artwork, graphics, photography, text, and the like-are copyrights, trademarks, trade dress, and/or intellectual property that are owned, controlled, or licensed by 123RAW.COM. This website in its entirety is protected by copyright and applicable trade dress. All worldwide rights, titles, and interests are reserved. The contents of our website and the website as a whole are intended solely for your personal, noncommercial use. Any use of our website and its content for purposes other than personal and noncommercial is prohibited without the prior written permission of 123RAW.COM. Do not reproduce, publish, display, modify, sell, or distribute any of the materials from 123RAW.COM. You may, however, download or electronically copy and print any of the page contents displayed on the site, but please remember that these are available for your personal, noncommercial use only. Should you choose to download, copy, or forward any site materials via email, no right, title, or interest in those materials will be transferred to you.

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Limitation of Liability

Given the unpredictability of technology and the online environment, 123RAW does not warrant that the function or operation of this website will be uninterrupted or error-free, that defects will be corrected, or that this site or the server that makes it available will be free of viruses or other harmful elements. As a visitor to and user of this website, you must assume full responsibility for any costs associated with the servicing of equipment used in connection with the use of our website. As a visitor to and a user of this website, you, in effect, agree that your access will be subject to the terms and conditions set forth in this legal notice and that access is undertaken at your own risk. 123RAW shall not be liable for damages of any kind related to your use of or inability to access this website.

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Inaccuracies

We endeavor to present the most recent, most accurate, and most reliable information on our website at all times. However, there may be occasions when some of the information featured on 123RAW.COM may contain incomplete data, typographical errors, or inaccuracies. Any errors are wholly unintentional and we apologize if erroneous information is reflected in merchandise price, item availability, or in any way affects your individual order. Please be aware that we present our content ‘as is’ and make no claims to its accuracy, either expressed or implied. We reserve the right to amend errors or to update product information at any time without prior notice. In the event an 123RAW product is listed at an incorrect price due to photographical error, typographical error or error in pricing information from our suppliers, 123RAW shall have the right to refuse or cancel any orders placed for product listed at the incorrect price. 123RAW.COM shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, 123RAW shall issue a credit to your credit card account in the amount of the incorrect price.

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Availability

At 123RAW.COM, we go out of our way to select the kind of distinctive merchandise for which the 123RAW brand is recognized. Please understand that many of our featured items are offered in limited quantities and, because of their limited availability, stock will not and cannot be refreshed. That means once an item is gone, it may be gone for good and not appear on the website again. When an item featured on 123RAW.COM is no longer in stock, we make every attempt to remove that item from the website in a timely manner. Should you have any questions concerning the availability of a particular item, please contact us at 919-783-4027, 9am – 5pm EST.
Product Information
123RAW products are displayed in U.S. Dollars and are valid and effective only in the United States and Canada.

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Colors

We have made every effort to display as accurately as possible the colors of our products that appear on the website. However, due to monitor discrepancies, we cannot guarantee that your display of color will be accurate.

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Indemnification

You agree to indemnify, defend, and hold harmless 123RAW, its officers, directors, employees, agents, licensors and suppliers (collectively the “Service Providers”) from and against all losses, expenses, damages and costs, including reasonable attorneys’ fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your Internet account.

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Correspondence

Although we will make every effort to respond quickly to applicable email messages, 123RAW.COM is under no obligation to respond to all pieces of correspondence received through this site, or to maintain your submitted comments in confidence, or to pay compensation of any kind for your comments or submissions. While we welcome your comments and feedback regarding 123RAW.COM, our merchandise and our services, we do not wish to receive any confidential or proprietary ideas, suggestions, materials, or information via this website or any email connection. Please note that all of your comments, feedback, ideas, suggestions, and other submissions that are disclosed or submitted to our company through 123RAW.COM shall become and remain the property of 123RAW™. Any such disclosure or submission by you is a declaration of the full release of all proprietary claims and/or intellectual rights regarding your submission. However, we will not use your name in connection with any such materials, information, suggestions, ideas or comments unless we first obtain your permission or otherwise are required by law to do so.

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Contact Us

Questions or Comments?
Call us at: 919-783-4027 Monday through Friday 9AM to 5PM EST.

Or send us a note at:
123RAW / Customer Service
5079 N. Dixie Highway, Suite 356
Oakland Park FL 33334

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Disclaimer

The statements and products featured on this site may not have been evaluated by the US Food & Drug Administration. The statements and products are not intended to diagnose, treat, cure, or prevent any disease. 123RAW Food products may have been manufactured or processed wherenuts, nut oil are manufactured and are present therefore, it is always recommended that people with nut allergies DO NOT consume such products.

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Copyright © 2014 123RAW.COM. Website by Lightning Bug Designs.

The statements and products featured on this site may not have been evaluated by the US Food & Drug Administration.
The statements and products are not intended to diagnose, treat, cure, or prevent any disease.